How it works
The process, the deliverables at each stage, and who is responsible for what.
This page exists because most sourcing relationships fail quietly:
nobody agreed in advance what happens at each stage, so nothing is
ever late until it is too late. Here is the sequence we run, and
what you receive at every point.
Timings: the elapsed times for manufacturing depend on
the factory and the product, so we set them per project in writing at the
quotation stage rather than publish a website average that would be wrong
for your order. What we do commit to is that every milestone has a date
attached before production starts.
The eight milestones
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01 · Requirement received
You send whatever you have: a product photo, a link to something you
like, a drawing, a physical sample, or a written spec. Quantity and
target price help us screen faster but are not required to start.Deliverable to you: a written clarification list — what we still need
in order to give you a price that will hold. -
02 · Supplier screening
We shortlist suppliers against your requirement and check the basics
before quoting: can they make this, at this quality, at this volume, and
do they own the production line.Deliverable to you: a shortlist with the region and cluster each
supplier belongs to, and why we rejected the others. -
03 · Quotation issued
Unit price, total order value, and the 5% service fee as its own line.
Where the price depends on a specification we have not pinned down yet,
we say which part is provisional rather than quoting a number that will move.Deliverable to you: a written quotation you can take to your
own finance team without a translation. -
04 · Sample and approval
A sample is produced and sent to you. Sample cost and sample lead time
are quoted per project. You approve it in writing — that approval is what
fixes the quality standard for the order, and it is why the inspection in
step 07 has something objective to measure against.Deliverable to you: the sample itself, plus photographs of the
packaging and the print proof where branding is involved. -
05 · Order confirmed and deposit
Payment milestones are agreed in writing before any money moves: what
is paid at confirmation, what is paid on which document, and what has to
be true before the next payment is due. The factory’s deposit is covered
by yours; you are not asked to fund anything the factory has not been
asked to deliver against.Deliverable to you: a written milestone and payment schedule with
dates and responsible parties. -
06 · Production and progress reporting
We follow production against the schedule and report on it. If a date
moves, you hear it when it moves. This is the single most common thing
buyers say they never get from a supplier.Deliverable to you: periodic progress updates against the
agreed milestone dates. -
07 · Pre-shipment inspection
Goods are inspected against the approved sample and the written
specification before they are packed for shipment. Quantity, workmanship,
dimensions, function where relevant, and packing are all checked.Deliverable to you: a written inspection report with photographs.
Shipment does not proceed until you have seen it. -
08 · Shipment, documents and follow-up
Space is booked, the container is loaded and sealed with photographs
taken, and the export documents are issued. We check that the invoice,
packing list and bill of lading agree with each other, because a mismatch
between them is a common reason goods are held at destination.Deliverable to you: booking confirmation, a consistent document
set, and tracking.
Who does what.
We are responsible for
- Finding and screening the supplier
- Negotiating the price and the terms
- Chasing the factory on the agreed dates
- Inspecting before shipment
- Checking the document set for consistency
- Telling you the moment something moves
You are responsible for
- The specification, and approving the sample
- Approving artwork and packaging in writing
- Meeting the agreed payment milestones
- Telling us your destination requirements early
- The final commercial decision on price and volume
The one thing we will not do: we will not tell you a date
is safe when it is not, to keep the order calm. If a schedule is going to
slip, you know as soon as we do.
Start with what you have.
You do not need a finished specification to send us a request.
A photo and a rough quantity is enough for us to tell you what
we would need to quote properly.
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